Shipping policy

Here at KiddoCom, we offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our products with peace of mind.

While we aim to deliver as quickly as possible, please understand that international shipping, customs clearance, and local postal services can occasionally cause delays beyond our control.

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Multiple Items & Split Shipments

If you order multiple items, they may be shipped from different warehouses based on stock availability.
In this case, you will receive separate tracking numbers for each package. This ensures you receive your full order as quickly as possible.

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Processing & Shipping Times

• Processing time: 1–3 business days after placing your order.

• Tracking updates: After shipment, please allow 1–5 business days for tracking details to appear.

• Delivery estimates:

  • Standard Shipping: 7–14 business days

  • Expedited Shipping: 6–10 business days

Please note that delivery time may vary by destination and does not include weekends or holidays.

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Estimated Delivery by Location

Our products are shipped from both domestic and international warehouses, depending on your region.

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Wrong Address Policy

We are not responsible for undeliverable packages resulting from missing, incomplete, or incorrect shipping information.

If you realize your address is incorrect, please contact us within 12 hours of placing your order at
📧 support@kiddocom.store or through our [Contact Form – Submit a Request].

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Delayed Orders

We understand delays are frustrating and appreciate your patience.

If your order is trackable and still in transit, we unfortunately cannot cancel or refund it. However, if it becomes significantly delayed or lost, our team will personally review and resolve your case.

Please contact us at support@kiddocom.store for assistance — each situation is handled individually with care.

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Marked as “Delivered” but Not Received

If your package is marked as delivered by your local courier (e.g., USPS, Canada Post, Australia Post, etc.) but you haven’t received it:

1. Please contact your local post office and request a formal affidavit for a lost, stolen, or undelivered package.

2. Once received, send it to our team so we can review your case.

In such cases, we may offer a replacement at our discretion. Refunds cannot be issued once a package is confirmed delivered by the courier.

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Frequently Asked Questions

Where can I find my tracking number?
You’ll receive an email with your tracking number once your order has shipped.
If you haven’t received one or the tracking number doesn’t work, please contact us — we’ll be happy to help.

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How can I track my order?
After shipment, look for an email titled “A shipment from order #***** is on the way”*.
It contains your tracking number and a direct link to track your package on our Tracking Page.

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Having trouble viewing tracking updates?
All tracking information is provided by our courier partners. Sometimes updates may appear slowly, but rest assured — your order is still on its way.

If your order seems unusually delayed, please Submit a Request and our team will review your latest tracking status to find the best solution.

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My order was lost or stolen — what now?

• If you purchased Shipping Protection, we will immediately send a replacement once you provide your order details (Order #, Full Name, and Contact Email/Phone).

• If you did not purchase Shipping Protection, please reach out to your local postal service to report the loss. While we cannot guarantee a refund or replacement, we’ll still do our best to help.

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Policy Updates

We reserve the right to modify this Shipping Policy at any time.
If you have any questions, please reach out to us at support@kiddocom.store.